Shipping Policy

 

We strive to deliver your order to you as quickly and accurately as possible. Below you will find all the information about our shipping and delivery policy.

1. Processing Time (Dispatch)

Orders are processed within 1 to 3 business days. As soon as your order has been shipped, you will receive a tracking code by email.

2. Delivery Time

After processing, the average shipping time is 1 to 7 business days, depending on your location. Please note that delivery may be delayed during busy periods, holidays, or due to customs procedures.

3. Shipping Method and Origin

To reduce waste and save on CO₂ emissions, we ship directly from our supplier in China. As a result, depending on the country of delivery, customs fees may apply. Our shipping partner: UPS.

4. Shipping Costs

Shipping costs are shown at checkout and depend on the weight, the destination, and the chosen shipping type.

5. Tracking Your Order — Customer Responsibility

• The customer is responsible for monitoring the tracking code via our website and the link provided by email.
• The customer is responsible for tracking whether the package is delivered to their home or sent to a pickup point, and for collecting it there if necessary.
• Is delivery taking longer than expected, or is something wrong? Always send an email first to [Store e-mailadres], instead of immediately opening a chargeback or refund.

6. Responsibility During Shipping

• If the tracking information indicates that the package has been delivered, responsibility lies with the customer.
• Check your address carefully; errors must be reported within 24 hours of ordering via Info@dianetaylorboston.com.