FAQ

Diane & Taylor is a family-run boutique offering timeless, elegant clothing designed for women of every age. Our collections focus on pieces that help you feel confident, comfortable, and beautifully yourself — season after season.

Yes, we offer free shipping on all U.S. orders — with no minimum purchase requirements or hidden conditions.

Orders are processed within 1–3 business days. After processing, standard delivery typically takes 1–7 business days depending on your location. Once your order ships, you’ll receive a tracking link by email so you can follow it every step of the way.

At this time, we ship within the United States only.

You may register a return within 14 days of receiving your item. Please contact us at Info@dianetaylorboston.com with your order number and reason for return, and our team will be happy to help. For full details, see our Return & Refund Policy.

Once your return has been received and approved, refunds are processed within 14 days via your original payment method. Your bank may take a little additional time to post the funds.

Yes. Please email us at Info@dianetaylorboston.com and we’ll help arrange your exchange.

We accept all major payment methods, including Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with SSL encryption.

Absolutely. Diane & Taylor never stores sensitive payment data, and all transactions are fully secured through our trusted payment providers.

We’re so sorry if that happens. Please email us at Info@dianetaylorboston.com within 14 days of receipt with a short description and clear photos of the issue, and we’ll arrange a replacement or refund as quickly as possible.

If your order hasn’t entered processing yet, we may be able to update or cancel it. Please contact us at Info@dianetaylorboston.com as soon as possible and we’ll do our best to help.